---
title: "Use One Email for All Candidate Communications"
url: "https://knowledge-base.discovered.ai/en/article/use-one-email-for-all-candidate-communications"
language: "en"
last_updated: "2025-09-29T17:59:58.627Z"
---

# Use One Email for All Candidate Communications

Keep candidate communications consistent by sending all emails from one address, no matter which team member hits send.

### **Overview**

When multiple recruiters or hiring managers collaborate on the same job, candidates may receive emails from different senders. This can create confusion—candidates naturally expect all messages about a job to come from a single, consistent point of contact. The “Use One Email for All Communications” feature solves this by routing all job-related candidate emails through a single, company-generated email address. Whether one or five users send messages, candidates always see the same sender name and address (e.g., “HR – \[Your Company\]”). For single-user accounts, email integration is still recommended, but for multi-user setups this feature ensures clarity and professionalism.

## **How to Use One Email for All Candidate Communications:**

[Embedded content](https://www.loom.com/embed/703b199742f348f7a0549909ae46fdbb?sid=5dcf080c-bb5a-4f7b-ad0f-89e8d87e92e3)

### **1\. Open the Job Posting**

-   Go to your job post in Discovered and click the **Find and Evaluate Talent** tab.

![](https://cdn-assets.productfruits.com/4f2d8f70-3da5-4d05-bd2f-d28b0407b831)

### **2\. Locate the Tool**

-   Scroll down to the **Tools for Sourcing Candidates** section.
-   Find the card labeled **Use One Email for All Communications**.

![](https://cdn-assets.productfruits.com/2f804d45-2169-49b9-9215-c9ff9ef4818c)

### **3\. Turn On the Feature**

-   Toggle the setting on.
-   Once enabled, all candidate emails for this job will come from your company’s generated email address.
-   Even if individual users have integrated their personal email, messages will still appear to candidates as coming from the unified company address.

### **4\. Send Emails as Normal**

-   Team members can continue using the Communications section in candidate profiles to draft and send emails.
-   On the candidate side, every message will appear from the same company-branded address.

## **Why This Matters**

-   **Consistency** – Candidates see all messages from the same sender, preventing confusion.
-   **Professionalism** – A unified address looks more polished than multiple recruiters emailing separately.
-   **Flexibility** – Works even if not all users have integrated personal email accounts.

## **Use Cases**

-   Multiple recruiters collaborating on one role.
-   Companies that want all candidate messages branded with the company rather than individual users.
-   Teams that want to avoid candidates receiving emails from different people about the same job.

## **Best Practices**

-   For single-user accounts, integrate your email instead of turning this on—so messages come directly from you.
-   For multi-user accounts, always enable this feature to keep candidate communications streamlined.
-   Inform your hiring team that replies will route through the company-generated address for this job.

## **What Happens Next**

Once enabled:

-   Candidates will see all emails come from one company-branded address.
-   Internal users will still see which team member actually sent the message in Discovered.
-   You can toggle this setting off at any time if you prefer individual integrated emails to show instead.