---
title: "Use One Phone Number for All Candidate Communications"
url: "https://knowledge-base.discovered.ai/en/article/use-one-phone-number-for-all-communications"
language: "en"
last_updated: "2025-09-29T20:39:43.733Z"
---

# Use One Phone Number for All Candidate Communications

Keep SMS conversations consistent by sending all texts from a single job-specific number—no matter which teammate hits send.

### **Overview**

When multiple users text candidates on the same job, messages normally come from each user’s own Discovered-generated number. That can confuse candidates who expect one point of contact. Turning on **Use one phone number for all communications** assigns a single phone number to the job. From then on, every text sent from that job—by any user—appears to candidates from the same number.

## **How to Use One Phone Number for All Candidate Communications:**

[Embedded content](https://www.loom.com/embed/a86dcdbde6c747ab921457db9eb3cfa7?sid=0575476e-5621-42b4-ba52-2cf4b48ab86f)

### **1\. Open the Job**

-   Go to your job posting and click the **Find and Evaluate Talent** tab.

![](https://cdn-assets.productfruits.com/64e577e4-5c04-43f8-87ca-89bf6d74cfe4)

### **2\. Find the Setting**

-   Scroll to **Tools for Sourcing Candidates**.
-   Find the card labeled **Use one phone number for all communications**.

![](https://cdn-assets.productfruits.com/9bc733b9-848d-41ed-a3e0-a512a85f23f1)

### **3\. Enable the Unified Number**

-   Toggle the switch On.
-   Wait a few seconds while Discovered provisions a phone number for this job.

### **4\. Send Texts as Usual**

-   Open any candidate profile in this job and send a text from **Communications**.
-   Candidates will now see all texts from the same job number, regardless of which user sent them.

### **5\. (Optional) Turn Off—With Caution**

-   If you toggle the feature off, the job’s number is released.
-   Toggling it on again later assigns a new number, which can confuse candidates mid-conversation.

## **Why This Matters**

-   **Consistency:** Candidates see one sender, reducing confusion.
-   **Professionalism:** Presents a single point of contact for the role.
-   **Collaboration:** Let multiple recruiters message from one shared line without exposing individual numbers.

## **Use Cases**

-   A recruiting team co-manages a high-volume role and wants one consistent text thread.
-   A hiring manager jumps in to message candidates without changing the visible sender.
-   You want to standardize the candidate experience across shifts or time zones.

## **Best Practices**

-   **Avoid mid-search toggling.** Once enabled, keep it on for the duration of the hiring cycle to prevent number changes.
-   **Coordinate internally.** Let your team know the job now uses a shared number for texts.
-   **Start unified early.** Enable before sending any SMS to keep all threads on one number from the outset.

## **What Happens Next**

-   All SMS from this job will appear to candidates from the same, job-specific number.
-   If you disable the feature, that number is released; re-enabling later will generate a different number.
-   Internal users can see who actually sent each message inside Discovered, while candidates see one consistent sender.